FAQ - Croatian Gift Shop
FREQUENTLY ASKED QUESTIONS

ORDERS AND SHIPPING

WHERE DO YOU SHIP YOUR PRODUCTS?

We ship our products WORLDWIDE.

WHERE ARE YOUR PRODUCTS SHIPPED FROM?

Our products are shipped directly from Knin, Croatia.

CAN I CHANGE MY ORDER?

If you have already placed an order and would like to make changes to your order please contact our friendly team immediately at: orders@croatiangiftshop.com

CAN I CANCEL MY ORDER?

If you have already placed an order and paid, unfortunately you will be unable to cancel your order. All of our orders go into processing within a few minutes of being placed on our online shop.

CAN I RETURN MY ORDER?

We do not allow returns unless in the unlikely scenario your order arrives defective. You must contact us immediately with photos of your defective product in the original packaging.

CAN I EXCHANGE MY PRODUCT?

We apologize but we currently do not offer exchanges, all sales are FINAL.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once placing your order, it will be shipped within 24-48 hours. Please wait until we send you a tracking number and a link to where you can track your order.

MY TRACKING NUMBER IS STUCK AT "INSERT ITEM INTO BAG"

Our company is located in Croatia, and shipping to the USA, CANADA, and other overseas countries can sometimes take up to 4 weeks. If your tracking number is stuck at "insert item into bag" please know that you will not receive another update on the tracking number UNTIL the package has crossed the border and arrived into your country's sorting facility. "Insert item into bag" means that the package has been sent to the destination, so please be patient until it arrives to your country.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

If you are ordering from the USA and Canada, please keep in mind that we are shipping directly from Croatia and shipping times can take longer to reach your country. The approximate shipping times are:

EUROPE: 1-2 weeks
US/CANADA: 3-4 weeks
REST OF THE WORLD: 3-4 weeks

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept online payments through major credit cards such as Visa, Mastercard, American Express, Paypal, and wire bank transfer. If you are unable to make payment using the above payment methods, please contact us at orders@croatiangiftshop.com and we can arrange payment via Western Union.

DO I NEED A PAYPAL ACCOUNT TO CHECKOUT USING PAYPAL?

No. Paypal offers the option to checkout as a guest and you can pay with your credit card over Paypal. You do not need a Paypal account to pay via credit card over Paypal.

MY ITEM ARRIVED DAMAGED IN SHIPMENT, WHAT DO I DO?

In the unlikely event that a product arrives damaged, please contact customer service within 48 hours of receipt. Customers must include photos of the issue and your order number in the email.

DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. You do not have to have an account to place an order.

PRODUCTS / JEWELRY

WHERE ARE YOUR PRODUCTS MADE?

Some of our products are made directly in Croatia while other products that we cannot make here are imported.

WHAT IS YOUR JEWELRY MADE FROM?

Some of our jewelry is made from stainless steel and this will be stated on the listing (the thicker chains in silver color). Our other jewelry is either gold or silver plated, it is not pure gold or silver. Some of our products are made from stainless steel with gold plating, and this will be described in the listing. Some products are made from brass with a thick 30 micron layer of 24K gold plating to ensure your jewelry lasts a long time. We personally test all of our jewelry and so far have not experienced that the jewelry tarnished. However, since our brass jewelry is not pure gold or silver, without proper care like swimming in salt water or sweating while working out, it is possible over time that it will change color. Our pure stainless steel jewelry will not change color.

HOW DO I MAKE MY JEWELRY LAST A LONG TIME?

Some of our products like our bracelets are made from stainless steel with gold plating (this will be described in the listing), and this material can last a very long time with regular use and without tarnishing. Our other products like some of our thin chains are made from brass with gold plating which needs to be taken care of to prevent discoloring. To make your jewelry last super long avoid sweating and working out while wearing the jewelry, take off the jewelry when swimming or taking a shower, do not spray perfume on it, and keep the necklace in the box or a closed zip lock bag when not wearing it. Our pure stainless steel jewelry (the thicker chains in silver color) can be worn during swimming and working out and will not change color.

YOUR PRODUCTS ARE SOLD OUT, HOW CAN I ORDER?

If your favorite product is sold out and unavailable for pre order, please contact us at: orders@croatiangiftshop.com and we will see what we can do for you. Our products sell out very fast, and restocks are usually done within 2 weeks.