FREQUENTLY ASKED QUESTIONS
ORDERS AND SHIPPING
WHERE DO YOU SHIP YOUR PRODUCTS?
We ship our products WORLDWIDE.
WHERE ARE YOUR PRODUCTS SHIPPED FROM?
Our products are shipped directly from Knin, Croatia.
CAN I CHANGE MY ORDER?
If you have already placed an order and would like to make changes to your order please contact our friendly team immediately at: orders@croatiangiftshop.com
CAN I CANCEL MY ORDER?
If you have already placed an order and paid, unfortunately you will be unable to cancel your order. All of our orders go into processing within a few minutes of being placed on our online shop.
CAN I RETURN MY ORDER?
We do not allow returns unless in the unlikely scenario your order arrives defective. You must contact us immediately with photos of your defective product in the original packaging.
CAN I EXCHANGE MY PRODUCT?
We apologize but we currently do not offer exchanges, all sales are FINAL.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once placing your order, it will be shipped within 24-48 hours. Please wait until we send you a tracking number and a link to where you can track your order.
MY TRACKING NUMBER IS STUCK AT "INSERT ITEM INTO BAG"
Our company is located in Croatia, and shipping to the USA, CANADA, and other overseas countries can sometimes take up to 4 weeks. If your tracking number is stuck at "insert item into bag" please know that you will not receive another update on the tracking number UNTIL the package has crossed the border and arrived into your country's sorting facility. "Insert item into bag" means that the package has been sent to the destination, so please be patient until it arrives to your country.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If you are ordering from the USA and Canada, please keep in mind that we are shipping directly from Croatia and shipping times can take longer to reach your country. The approximate shipping times are:
EUROPE: 1-2 weeks
US/CANADA: 3-4 weeks
REST OF THE WORLD: 3-4 weeks
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept online payments through major credit cards such as Visa, Mastercard, American Express, Paypal, and wire bank transfer. If you are unable to make payment using the above payment methods, please contact us at orders@croatiangiftshop.com and we can arrange payment via Western Union.
DO I NEED A PAYPAL ACCOUNT TO CHECKOUT USING PAYPAL?
No. Paypal offers the option to checkout as a guest and you can pay with your credit card over Paypal. You do not need a Paypal account to pay via credit card over Paypal.
MY ITEM ARRIVED DAMAGED IN SHIPMENT, WHAT DO I DO?
In the unlikely event that a product arrives damaged, please contact customer service within 48 hours of receipt. Customers must include photos of the issue and your order number in the email.
DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No. You do not have to have an account to place an order.
PRODUCTS / JEWELRY
WHERE ARE YOUR PRODUCTS MADE?
Most of our jewelry is made directly in Croatia while some things like our jewelry boxes are imported.
WHAT IS YOUR JEWELRY MADE FROM?
Mostly all of our jewelry is made from stainless steel in either silver color or with 24K 30 micron gold color plating. We personally test all of our jewelry and have not experienced that the jewelry tarnished. However, we always recommend that our jewelry made with gold plating be taking off when swimming or showering, to ensure the gold shine will last a long time.
HOW DO I MAKE MY JEWELRY LAST A LONG TIME?
Stainless steel jewelry does not change color and can last a very long time. Our jewelry with gold plating can also last a long time but we always recommend to take it off before showering or swimming just in case.
To make your jewelry last a long time avoid wearing jewelry while swimming or showering.
YOUR PRODUCTS ARE SOLD OUT, HOW CAN I ORDER?
If your favorite product is sold out and unavailable for pre order, please contact us at: orders@croatiangiftshop.com and we will see what we can do for you. Our products sell out very fast, and restocks are usually done within 3-4 weeks.